The CoolConnections Art Association is open to collaborate with distributors, cinemas, cultural institutions and other interested organizations.
If the cinema show is CANCELED:
If you purchased your ticket online, the refund will be made automatically. In some cases, you may need to fill out a return form
(find the instructions in your e-ticket).
If you purchased your ticket at the cinema box office, please contact the cinema directly for a refund.
If you purchased tickets for one of our cinema shows at the Tretyakov Gallery, please click here for a return form.
If you decide to return a ticket for a NOT CANCELLED screening:
If you purchased it online, follow the return instructions in your ticket email.
If you purchased it at the cinema box office, please contact the cinema directly for a refund.
121099, New Arbat St (Novy Arbat), 30/9, room 2H, Moscow, Russia
125367, Gabrichevsky St, house 10, building 2, PO Box No. 28, Moscow, Russia
If you have a problem with buying a ticket online, please contact one of the following:
Detailed instructions on how to buy tickets on Kinohod
Kinohod support service
8 (800) 333 80 97 – calls are free around Russia
Detailed instructions on how to buy tickets on Rambler/Kassa
Rambler/Kassa support service
+7 (495) 785-17-03
8 (800) 505-67-91
How to buy/return cinema tickets